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Refunds & Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. Please contact us at support@thrillza.com.au for any enquires regarding returns. If there is any inconsistency between these Terms and any other communication or notice then these Terms will prevail.
 

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.


Faulty Items (if applicable)
If you believe your item may be faulty or not as described, you are entitled to request an exchange or refund upon inspection by customer care. All products must undergo an inspection to clearly identify the fault before a resolution is provided.

Thrillza reserves the right not to accept the return of a faulty product where we inspect the product and reasonably assess that the fault is a result of:

Damage caused by neglect or misuse or usual wear and tear following use of the product.

Shipping
Thrillza is not liable for the in-transit damage or loss of products returned by post to Thrillza Online Returns. Thrillza recommends that you only use post services with insurance and tracking. Please allow up to two weeks for your return to be processed once received by Thrillza Online returns. Delivery fees for Thrillza Online purchases and postage costs for the "return to online" return option are non-refundable under this returns policy.
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